We have received notification of increased activity of a nationwide fraud scam involving malware screen takeover that is targeting token users. Signs to watch for include customers who are experiencing difficulty logging in or closing sessions – particularly token users. This particular malware variant will prompt a user to input account and/or token data, which then results in another screen prompt indicating that the user will be unable to access the account for 24-hours while maintenance is performed. This allows the fraudster to take over the session and commit fraud while the user is detained on the fake “maintenance” screen. Remember the bank will never ask you to input confidential information such as your SSN/TAX ID online.
If you suspect fraudulent activity, please notify our electronic banking department immediately by calling 979-260-2119.
We have also received word of a cell phone text scam that is occurring in our area. Customers are receiving a text to their cell phone saying their MasterCard has been locked, requesting they enter their card number to unlock the card for usage. Please DO NOT send this information; this is a scam.
Always keep in mind that TB&T will never send email containing attachments, or require customers to send personal information to us via email or pop-up windows or ask you to re-enter login credentials multiple times. Any unsolicited request for a Bank & Trust account information you receive through emails or Web sites should be considered fraudulent and reported to us immediately.